Culture shows up in the small moments.
Someone constantly runs late, and nothing is said. A shortcut gets taken, and no one calls it out. Someone badmouths a customer, and it becomes ‘just how things are around here.’
Whether you realise it or not, these things shape your team’s culture more than any policy, poster, or mission statement ever will.
So if you are feeling the niggle – that creeping frustration that people are slacking off, attitudes are dropping, or no one seems to care like they used to – it might be time for a reset.
Here is where to start:
1. Get clear on what you expect.
What does ‘good’ actually look like on the floor or on site?
2. Connect values to behaviours.
‘Respect’ might mean turning up on time.
‘Pride’ might mean cleaning up at the end of the job.
3. Stop tolerating the stuff you should be tackling.
Not with a hammer – just a quiet, clear conversation.
A great team culture isn’t about being hard. It is about being clear.
The standard you walk past is the standard you accept. If you let it slide, you’ve just set the tone for what is ‘normal.’
Want to shift it?
We can help.
We run practical workshops to connect your values to daily behaviours and give your team leaders the tools to follow through – consistently.